Our Approach

Netsolutions differentiates itself from competitors by providing an Infrastructure Lifecycle Solution – delivering the services you need, when you need them.

Consult

  • business analysis
  • solution identification
  • strategy & business case development
  • knowledge transfer

Netsolutions consulting services offer our clients the expertise of experienced consultants to assess business and technical requirements and identify the most appropriate strategy. Our consultants can also assist in building a detailed
business case for a custom solution which will resolve issues,
increase performance and improve existing IT infrastructure.

We also offer the option of transferring our knowledge to
your team during temporary solution deployments or
trial installations.

Design

  • architecture & detailed design
  • deployment planning
  • pilots & proofs of concept

Having identified a potential solution, we work together with our clients during the design stage to refine the solution requirements and validate the recommendations proposed.

A detailed design is created individually for each client solution. Netsolutions also develops a deployment plan which outlines scope, approach and execution planned to meet the project deliverables. Proofs of concept and pilot projects during this phase can help encourage user buy-in and elicit valuable feedback for the project.

Manage

  • performance monitoring
  • proactive/pre-emptive support
  • ITIL-compliant processes
  • release management

Successful implementation is only the beginning of an ongoing commitment to growing and enhancing our clients IT infrastructure – ongoing performance monitoring ensures our clients are getting the greatest possible benefits from the implementation.

Repeatable, documented processes are essential to improving IT service delivery and management. Netsolutions’ adherence to the ITIL framework provides an effective foundation for quality IT service management for our clients. In addition, Netsolutions has made a significant investment in BMC’s Service Desk, the technical platform for our comprehensive infrastructure management and support services.

Implement

  • integration & development
  • project management
  • deployment services
  • proven methodology

Having achieved approval for the solution design, we begin the implementation stage. With dedicated account management, certified engineers, customer focused service and best-practise processes, we work with our clients to integrate and deploy the solution effectively and as planned. We can also provide end-to-end project management services.