Junos Space Service Now
Service Now simplifies how you get technical support from Juniper or Juniper partners, and speeds time-to-resolution by eliminating time-consuming manual operations. It also reduces operational costs by cutting the average time spent per case or ticket opened.
Service Now is the data management component of the Juniper service automation solution, a highly secure, customizable system that performs according to your specifications and within your security policy guidelines.
Automated Trouble Detection and Simplified Trouble Ticket Management
Service Now embeds the problem-solving expertise of Juniper Technical Assistance Center (JTAC) engineers and makes it available for you by automatically detecting problem signatures and collecting relevant diagnostic information at the time the problem occurs. Service Now identifies problem signature on the devices in real time, and sometimes detects them before the problem actually impacts system operations, creating an early-warning system that keeps a constant vigil for potential and acute problems on your network.
The automated troubleshooting capabilities within Service Now accelerates problem resolution by allowing your staff to open cases with JTAC, and automatically including all related logs and diagnostics with a single click.
Streamlined Operations and Reduced Risk via Automation
Service Now reduces the time needed to integrate new Juniper products or releases into the infrastructure. Customized scripts installed on the Junos devices increase self-sufficiency by integrating Juniper troubleshooting expertise directly into the products, and reducing the duration of outages or network events by quickly getting the right information, collected at the right time, to the resource best-qualified to help. This also flattens the "learning curve" for operations personnel when adding new Juniper products to the network.
Automated trouble detection and simplified trouble ticket generation process means that the time needed by your operations personnel to escalate issues to Juniper or Juniper partners is greatly reduced.
Task automation—such as automated inventory management—also means that less time is spent in manual tasks and more time is available for strategic network activities. Service Now is available with all Juniper support contracts, giving you increased uptime, reduced risk, and overall reduction in the OpEx and total cost of ownership.